Privacy Policy

We collect the following information when you use Pulse:

• Account information: name, email address, and profile picture from your Google account
• Billing information: payment details are processed and stored by our billing provider, not stored on our servers
• Service credentials: internal credentials used to power your assistant, stored encrypted at rest
• Usage data: instance status, deployment timestamps, and service interactions
• Message and attachment content you submit through web chat, Telegram, or WhatsApp

• Provide and maintain your hosted instance
• Process payments and manage subscriptions
• Send email for account verification, password reset, billing, and service operations
• Respond to support requests
• Improve the service and fix issues

We do not sell your personal data to third parties.

Your account data is stored in AWS RDS and media is stored in private Cloudflare R2. Credentials are encrypted at rest and connections use HTTPS. Authenticated media is private; links created for channel delivery are expiring links.

We use the following third-party services to operate Pulse:

• Stripe: payment processing
• Amazon Web Services (AWS): EC2 instance hosting and RDS database storage
• Cloudflare R2: private attachment storage and delivery
• OpenRouter and model providers: AI model routing and assistant responses
• Nous Research Hermes: assistant runtime software
• FAL: image generation for enabled plans
• Kapso and WhatsApp: WhatsApp message delivery
• Telegram: Telegram message delivery
• Sentry: configured application error monitoring
• Configured search providers: web search requested through assistant tools
• Google OAuth: account sign-in
• User-connected integration providers: services you authorize the assistant to access

Message and attachment content is sent to the selected AI, model, search, messaging, or connected integration providers as needed to fulfill your requests.

Each service has its own privacy policy governing how they handle data.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a portable format

To exercise any of these rights, contact [email protected].

We retain account data while your account is active. When a stopped terminal subscription state is recorded, tenant runtime cleanup is scheduled for 30 days later. Billing, fraud, audit, and legal records may be retained longer when needed for those obligations. You may export your user-visible data or request account deletion.

We may update this privacy policy from time to time. Material changes will be communicated via email or through the service. The last updated date at the top reflects the most recent revision.

Questions about this policy? Contact us at [email protected].